Better protection to customer – Warranty Policy
We have consistently upheld a dependable and trustworthy roof warranty policy.
Stone Coated Metal Roof
Color Painted Metal Roof
Asphalt Shingles
Stone Coated Metal Roof
Warranty Policy For Stone Coated Metal Roof Tiles
Scope of Warranty:
This warranty policy applies to stone coated metal roof tiles manufactured or supplied by the company. The warranty covers product quality and manufacturing defects.
Warranty Period:
The warranty period for stone coated metal roof tiles is 15 years from the date of purchase. Within the warranty period, the manufacturer or supplier will be responsible for repairing or replacing the product for issues caused by product quality or manufacturing defects.
Warranty Coverage:
a. The manufacturer or supplier will repair or replace stone coated metal roof tiles that meet the warranty requirements. This includes but is not limited to issues such as surface peeling, color fading, cracks, etc.
b. The warranty only applies to problems that occur under normal usage conditions and does not cover issues caused by improper installation, misuse, accidental damage, natural disasters, or other human-induced damage.
Warranty Conditions:
a. Must be used under normal conditions and properly maintained. Any improper use, incorrect operation, or failure to follow installation guidelines will void the warranty.
b. Must be installed correctly by trained and authorized professionals. Using unauthorized installers or improper installation will invalidate the warranty.
c. Must be maintained and cared for according to the manufacturer’s or supplier’s instructions. Any unauthorized repairs, cleaning, or maintenance methods may void the warranty.
d. Must be used in specified environmental conditions. Improper environmental factors such as chemical corrosion, extreme temperatures, high humidity, saltwater environments, strong winds, or storms can void the warranty.
Warranty Transfer:
Under certain circumstances, the warranty for stone coated metal roof tiles can be transferred to the next owner. However, it is important to note that in the case of secondary installation or transfer, the warranty service may not be applicable. Secondary installation refers to the installation of the stone coated metal roof tiles by a subsequent owner or a party other than the original purchaser.
The warranty provided by the manufacturer or supplier is typically intended to cover the initial installation and usage of the product by the original purchaser. The warranty terms and conditions may specify that the warranty is non-transferable in the event of secondary installation or transfer. Therefore, it is advisable for subsequent owners to consult with the manufacturer or supplier directly to determine the availability of warranty services for stone coated metal roof tiles that have undergone secondary installation.
Please note that the warranty policy may vary among manufacturers or suppliers, and it is essential to carefully review the specific terms and conditions provided by the relevant company regarding warranty transfer and secondary installation.
Extended Warranty:
In certain cases, the manufacturer or supplier may offer extended warranty plans. These plans may involve additional fees and require separate negotiation and contract signing. Extended warranty plans typically provide a longer warranty period to further protect consumer rights.
Warranty Extension:
The manufacturer or supplier may provide additional options to extend the warranty coverage to include more issues or provide more comprehensive warranty services. This may include warranty coverage for specific accessories or components, as well as warranty coverage for special installation situations. Warranty extensions usually require additional fees and need to be negotiated and contracted with the manufacturer or supplier.
Warranty Exclusions:
The warranty policy for stone coated metal roof tiles may include exclusion clauses that explicitly state situations not covered by the warranty. These exclusion clauses may include expected normal wear and tear, improper use, improper maintenance, accidental damage, unauthorized repairs or modifications, natural disasters, theft, etc. Consumers should carefully read and understand these exclusion clauses before purchasing stone coated metal roof tiles.
Warranty Claim Process:
The warranty policy for stone coated metal roof tiles typically outlines the process for filing warranty claims. This may include providing purchase receipts, detailed descriptions of the issue, and providing photo or video evidence. Consumers should submit warranty claims according to the specified process and time requirements, and cooperate with the manufacturer or supplier’s investigation and evaluation.
Please note that the specific warranty policy for stone coated metal roof tiles may vary depending on the manufacturer or supplier. It is recommended to carefully read and understand the warranty policy provided by the relevant manufacturer or supplier before purchasing stone coated metal roof tiles to understand the detailed warranty coverage, conditions, period, exclusion clauses, and claim process.
Color Painted Metal Roof
Warranty Policy For Color Painted Metal Roof Tiles
Scope of Warranty:
This warranty policy applies to color painted metal roof tiles manufactured or supplied by the company. The warranty covers product quality and manufacturing defects.
Warranty Period:
The warranty period for color painted metal roof tiles is 10 years from the date of purchase. Within the warranty period, the manufacturer or supplier will be responsible for repairing or replacing the product for issues caused by product quality or manufacturing defects.
Warranty Coverage:
a. The manufacturer or supplier will repair or replace color painted metal roof tiles that meet the warranty requirements. This includes but is not limited to issues such as surface peeling, color fading, cracks, etc.
b. The warranty only applies to problems that occur under normal usage conditions and does not cover issues caused by improper installation, misuse, accidental damage, natural disasters, or other human-induced damage.
Warranty Conditions:
a. It must be used under normal conditions and properly maintained. Any improper use, incorrect operation, or failure to follow installation guidelines will void the warranty.
b. It must be installed correctly by trained and authorized professionals. Using unauthorized installers or improper installation will invalidate the warranty.
c. It must be maintained and cared for according to the manufacturer’s or supplier’s instructions. Any unauthorized repairs, cleaning, or maintenance methods may void the warranty.
d. It must be used in specified environmental conditions. Improper environmental factors such as chemical corrosion, extreme temperatures, high humidity, saltwater environments, strong winds, or storms can void the warranty.
Warranty Transfer:
Under certain circumstances, the warranty for color painted metal roof tiles can be transferred to the next owner. However, it is important to note that in the case of secondary installation or transfer, the warranty service may not be applicable. Secondary installation refers to the installation of the color coated metal tiles by a subsequent owner or a party other than the original purchaser.
The warranty provided by the manufacturer or supplier is typically intended to cover the initial installation and usage of the product by the original purchaser. The warranty terms and conditions may specify that the warranty is non-transferable in the event of secondary installation or transfer. Therefore, it is advisable for subsequent owners to consult with the manufacturer or supplier directly to determine the availability of warranty services for color painted metal roof tiles that have undergone secondary installation.
Please note that the warranty policy may vary among manufacturers or suppliers, and it is essential to carefully review the specific terms and conditions provided by the relevant company regarding warranty transfer and secondary installation.
Extended Warranty:
In certain cases, the manufacturer or supplier may offer extended warranty plans. These plans may involve additional fees and require separate negotiation and contract signing. Extended warranty plans typically provide a longer warranty period to further protect consumer rights.
Warranty Extension:
The manufacturer or supplier may provide additional options to extend the warranty coverage to include more issues or provide more comprehensive warranty services. This may include warranty coverage for specific accessories or components, as well as warranty coverage for special installation situations. Warranty extensions usually require additional fees and need to be negotiated and contracted with the manufacturer or supplier.
Warranty Exclusions:
The warranty policy for color painted metal roof tiles may include exclusion clauses that explicitly state situations not covered by the warranty. These exclusion clauses may include expected normal wear and tear, improper use, improper maintenance, accidental damage, unauthorized repairs or modifications, natural disasters, theft, etc. Consumers should carefully read and understand these exclusion clauses before purchasing color coated metal tiles.
Warranty Claim Process:
The warranty policy for color painted metal roof tiles typically outlines the process for filing warranty claims. This may include providing purchase receipts, detailed descriptions of the issue, and providing photo or video evidence. Consumers should submit warranty claims according to the specified process and time requirements, and cooperate with the manufacturer or supplier’s investigation and evaluation.
Please note that the specific warranty policy for color painted metal roof tiles may vary depending on the manufacturer or supplier. It is recommended to carefully read and understand the warranty policy provided by the relevant manufacturer or supplier before purchasing color coated metal tiles to understand the detailed warranty coverage, conditions, period, exclusion clauses, and claim process
Asphalt Shingles
Warranty Policy For Asphalt Shingles
This warranty policy covers the following issues:
Surface peeling or detachment: If there is peeling or detachment of the asphalt shingles’ surface, causing incomplete roof protection, we will be responsible for repairing or replacing the affected asphalt shingles.
Abnormal discoloration: If the asphalt shingles exhibit abnormal discoloration that does not meet quality standards, we will provide appropriate solutions to ensure the appearance and quality of your roof.
Cracks or damages: If the asphalt shingles develop cracks, damages, or other structural issues, we will perform necessary repairs or replacements to ensure the integrity and performance of the roof.
Water leakage issues caused by product quality or manufacturing defects: If water leakage occurs due to product quality issues or manufacturing defects in the asphalt shingles, we will be responsible for repairing and resolving the leakage at our expense.
Warranty Conditions:
To qualify for warranty services, the following conditions must be met:
It must be installed correctly by authorized professionals. The installation process must comply with relevant specifications and requirements.
It must be used under normal conditions and properly maintained. This includes regular inspection, cleaning, and maintenance of the roof to ensure its proper functioning and performance.
It must be used in the specified environmental conditions, following the requirements stated in the product documentation. This includes reasonable control and maintenance of temperature ranges, humidity, and other environmental factors.
Warranty Exclusions:
The following situations are not covered under warranty:
Damages caused by accidents or incidents such as natural disasters, fires, or accidental collisions.
Incorrect installation, maintenance, or repairs, including operations performed by unauthorized individuals.
Unauthorized repairs or modifications, as well as the use of non-approved accessories or materials.
Misuse or improper use of the asphalt shingles, such as overloading or using them in a manner contrary to the guidelines.
Warranty Claim Process:
To file a warranty claim, please follow the steps below:
Notify the product provider in writing about the issue within the warranty period, providing relevant evidence and information, such as photos, repair reports, etc.
The product provider will conduct an investigation and assessment based on the circumstances, which may involve on-site inspections or other necessary verification steps.
If the issue meets the requirements of the warranty policy, the product provider will arrange for the repair or replacement of the affected asphalt shingles at their expense.
Applicable Law and Dispute Resolution:
This warranty policy is governed by the applicable laws. In case of any disputes, both parties agree to resolve them through amicable negotiations. If negotiations fail, both parties agree to submit the dispute to the competent court.
Disclaimer:
To the extent permitted by law, the product provider shall not be liable for indirect or special damages. The compensation amount under this warranty policy shall be limited to the cost of repairing or replacing the affected asphalt shingles.
Final Interpretation:
The final interpretation of this warranty policy lies with the product provider. This warranty policy becomes legally binding only when the specific warranty agreement is signed by both parties.
The specific warranty policy should be drafted based on the actual circumstances and should be signed by both parties after full understanding and agreement. Prior to signing the contract, please carefully read the terms and, if necessary, seek advice from legal professionals to ensure the contract’s legal effectiveness and protection of both parties’ rights.
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